Air Conditioning Repair Service FAQ

We repair all major types including central AC units, ductless mini-splits, window units, and portable systems.

There are several signs that indicate your air conditioner may need repair. If you notice any of the following issues, it’s best to schedule a professional inspection:

• Warm Air – If your AC is blowing warm or weak airflow, it could be a refrigerant issue or a failing compressor.
• Unusual Noises – Banging, grinding, or squealing sounds can signal loose or damaged components.
• Frequent Cycling – If your system turns on and off too often, it may have a thermostat or airflow issue.
• High Energy Bills – A sudden spike in energy costs could mean your AC is working harder than it should.
• Leaks or Moisture Buildup – Excess water or refrigerant leaks around your unit should be checked immediately.
• Bad Odors – Musty or burning smells may indicate mold, electrical problems, or dirty components.

If you’re experiencing any of these problems, don’t wait—contact us today for a professional AC inspection and repair!

Yes, we provide emergency repair services to ensure your comfort isn’t compromised.

We cover a broad region in Knoxville, TN, including both residential and commercial properties—please check our areas served page for the complete list of areas we cover. https://jcsheatingandair.com/areas-served/

We recommend scheduling professional maintenance for your AC unit at least twice per year, preferably in the spring before the peak cooling season begins and early fall, before the cold winter weather kicks in. Regular maintenance helps ensure your system runs efficiently, extends its lifespan, and prevents costly breakdowns.

During a maintenance visit, our technicians will inspect, clean, and tune up your AC, checking for potential issues before they turn into major problems. If you have an older system or use your AC heavily, you might benefit from biannual maintenance for optimal performance.

Schedule your affordable AC tune-up today to keep your home cool and comfortable all summer long! https://jcsheatingandair.com/our-services/hvac-contractor/hvac-preventative-maintenance/

Yes! Regular maintenance can significantly reduce the likelihood of unexpected HVAC repairs. By keeping your system clean, properly tuned, and running efficiently, maintenance helps catch minor issues before they turn into costly breakdowns.

We recommend bi-annual preventative maintenance—once in the spring for your air conditioner and once in the fall for your heating system. This ensures your HVAC system is prepared for the demands of the upcoming season, improves energy efficiency, and extends the lifespan of your equipment.

Investing in our affordable, routine maintenance now can save you money on emergency repairs and keep your home comfortable year-round. Schedule your preventative maintenance appointment today! 865-388-1712

To help ensure a smooth and efficient service visit, here are a few things you can do before your HVAC technician arrives:

1. Clear the Area – Make sure there is easy access to your HVAC unit by removing any furniture, decorations, or obstacles around it.
2. Check Your Thermostat – Note any unusual temperature fluctuations and ensure the thermostat is set correctly.
3. Replace or Check Air Filters – If possible, check your air filters and replace them if they are dirty.
4. Make a List of Concerns – Write down any issues you’ve noticed, such as strange noises, weak airflow, or inconsistent temperatures.
5. Secure Pets – Keep pets in a separate area to ensure their safety and allow the technician to work without distractions.
6. Know Your System’s History – If available, have past maintenance or repair records on hand to provide helpful context.

Yes, all our technicians are fully licensed, certified, and insured for your safety and peace of mind.

We accept various forms of payment including cash, credit/debit cards, and in some cases, financing options may be available.

The time needed for an HVAC repair depends on the issue, but most common repairs take between 1 to 3 hours. Simple fixes, such as replacing a capacitor or thermostat, can be completed in under an hour, while more complex issues, like refrigerant leaks or motor replacements, may take longer.

Our technicians always aim for fast, efficient service while ensuring quality repairs. After diagnosing the problem, we’ll provide an estimated repair time so you know what to expect.

Need HVAC service? Contact us today to schedule an appointment! 865-388-1712

Absolutely! Our technicians take the time to thoroughly explain the issue, what caused it, and the best solution to get your HVAC system running smoothly again. We believe in transparency, so before making any repairs, we’ll provide a clear breakdown of the problem, the necessary fixes, and the estimated cost.

If there are multiple repair options, we’ll discuss them with you and answer any questions so you can make an informed decision. Our goal is to ensure you feel confident and comfortable with the service we provide.

Have concerns about your HVAC system? Contact us today, and we’ll be happy to help!

Yes! We stand behind our work and offer warranties on parts and labor for our HVAC repairs. The specific warranty coverage may vary depending on the repair and manufacturer parts used, but we’ll always provide clear details before completing any work.

In addition to warranties, we also guarantee our workmanship—if an issue arises related to a recent repair, we’ll make it right. Your comfort and satisfaction are our top priorities!

Have questions about our warranties or guarantees? Contact us today for more details.

Appointments can be scheduled via phone: 865-388-1712 or through our website for your convenience: https://jcsheatingandair.com/contact-us/

Safety is our top priority during every HVAC repair. Our technicians follow strict safety protocols to protect your home, family, and our team. Here’s how we ensure a safe repair process:

• Licensed & Trained Technicians – Our team is highly trained in HVAC safety standards and best practices.
• Proper Protective Gear – We wear appropriate safety gear, including gloves and eye protection, when handling electrical components or refrigerants.
• Electrical & Gas Safety – Before performing any work, we carefully inspect and shut off power or gas connections if needed.
• Leak & Hazard Detection – We check for refrigerant leaks, gas leaks, and any other potential safety hazards before and after repairs.
• Clean & Secure Work Area – We keep our workspace organized and free from obstructions to prevent accidents.
• System Testing & Verification – After completing repairs, we thoroughly test your system to ensure it operates safely and efficiently.

Your safety and comfort are our top concerns. If you have any questions about our repair process, don’t hesitate to ask!

H.V.A.C. is an acronym for Heating, Ventilation and Air Conditioning, and refers to the climate control systems installed in most homes or businesses.